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FAQs

As a paid delegate for the Cancelled in-person 2020 PRO Educational Forum and Trade Show that has yet to receive a refund, how do I register for the Virtual event?

As a paid delegate for the in-person Forum, you will receive an email including a complimetary code to register for this event. You will then receive a refund less the amount of the registration for the Virtual Forum ($100 for members, $150 for non-members). If you have questions or did not receive this email, please don't hesitate to reach out to pro@prontario.org.

Can I register for Individual Sessions?

No, the cost is for the Full Virtual Event package.

How do I qualify for the member rate?

If your organization holds a Municipal or Community Agency Membership you are eligible. If your organization holds a Group or Individual Membership, you must be listed as a designated member. To determine if you fall under these categories or if you would like to become a member, please contact membership@prontario.org. Job Mart subscribers do not qualify for the member rate. Ontario Parks Association members and those who are members with their Provincial/Territorial Parks and Recreation organization are also eligible for the member rates.

Am I able to get a refund?

Cancellations requested within 48 hours of registration are fully refundable. Cancellations made after 48 hours of registration are non-refundable. However, registrations are transferable. All requests for cancellations or transfers must be submitted in writing to pro@prontario.org before the established deadlines.

I’m a Municipal/Community Agency Member, how do I take advantage of our complimentary registrations included in the Membership?

If you have yet to have it provided, please contact membership@prontario.org to receive the discount code that will allow you to receive your complimentary registrations.

Can I register multiple staff at once?

Yes, once you have completely registered one person and have landed on the Summary page, click “Add Person” and you will be prompted to register another person. Once you have added all desired delegates, simply click on next on the Summary page and this will take you to your Order Summary. PLEASE NOTE: Each person being registered will require a unique email.

Can I be invoiced?

Yes, simply select this option as your payment method and an invoice will be sent to the email provided during registration. NOTE: Payment must be received prior to the event start date on June 15th.

Do I receive confirmation of my registration?

Yes. You will receive email confirmation when registered and a receipt once payment is processed.

What is the best way to stay up-to-date with changes and information?

Provide an up-to-date email address with your registration, then follow us on Twitter and/or Facebook.