PRO is committed to building the capacity of organizations in the parks, recreation, and leisure sectors by offering access to tools and resources that help with everything from service delivery to operations. 

Networks and Links

Training Resources

Pathways to Recreation Guide + Link

Pathways to Recreation: Learning about Ontario's Accessibility Standard for the Design of Public Spaces
Published: 2014 

Parks and Recreation Ontario, with support from the Government of Ontario's EnAbling Change Partnership Program, has created a guidebook addressing the Design of Public Spaces Standard. This guide provides owners, managers and/or operators of municipal and not-for-profit parks, outdoor recreation facilities and amenities with a better understanding of the requirements that pertain to making these facilities accessible, and to provide promising practices that can support successful implementation. This guidebook does not include all of the technical specifications contained in the Standard. It is intended to be used in conjunction with the Standard.


PRO has also recorded a webinar which provides an overview of the standard and provides examples of promising practices. 


Download the presentation here.



Good Practices from Youth Friendly Communities

A number of good practices have been sourced from documentation submitted by communities that have applied to be recognized as Youth Friendly. These good practices are a great resource for communities that want to develop, expand or enhance their work with youth. Watch the webinar below, made possible through a grant from the Ontario Trillium Foundation, if you are interested in learning about the unique ways communities are servicing 13-19 year olds. 

Developing Effective Youth Advisory Councils

PRO is passionate about helping youth connect with their communities and develop to their full potential. Through the Youth Engagement Project, we organized a webinar on how to act as an effective advisor to Youth Advisory Councils. The webinar, recorded in May 2019, features tips for advisors, including how to get stuff done, the Positive Youth Development Approach, Council recruitment strategies, and more. Watch it here:


What it Takes to be an Adult Advisor: A Youth Perspective

In 2018, PRO partnered with Wilmot's Youth Action Council to present a webinar on what youth look for in their adult Council advisors. The youth of the WYAC share tips on how to set meeting expectations, emphasize the importance of letting Council members learn from their mistakes, and how to effectively guide youth through decision making and the challenges that are sure to arise. The resulting video is a great resource for YAC advisors, or anyone who wants to learn more about helping youth grow develop their leadership potential.


Quality Standards Resources

Measuring Customer Value and Satisfaction Image + Link

Measuring Customer Value and Satisfaction for Parks and Recreation
Published: 2012 

Created in collaboration with the Ontario Municipal Knowledge Network, this is a unique resource that helps municipalities measure key indicators of success in recreation and parks.  The tool is completely customizable for use by small, large, urban or rural municipalities and can help communities quickly and easily understand what the public perceives as important and valuable.

 It helps communities:

  • Develop “client first” processes and services.
  • Gather sufficient data to inform planning, budgeting and decision-making.
  • Develop service standards that are defined and followed.
  • Develop inclusive and accessible practices.
  • Have a high level of employee satisfaction.
  • Have a higher quality of life.

This resource is free to download for all Ontario municipalities.

By downloading this resource, you agree to participate in a short follow-up survey, conducted by Parks and Recreation Ontario. The results will be used to enhance this resource. 

If you have not already done so, please register.