Reports


Pathways to Recreation: Learning about Ontario's Accessibility Standard for the Design of Public Spaces
Published: 2014 

Parks and Recreation Ontario, with support from the Government of Ontario's EnAbling Change Partnership Program, has created a guidebook addressing the Design of Public Spaces Standard. This guide provides owners, managers and/or operators of municipal and not-for-profit parks, outdoor recreation facilities and amenities with a better understanding of the requirements that pertain to making these facilities accessible, and to provide promising practices that can support successful implementation. This guidebook does not include all of the technical specifications contained in the Standard. It is intended to be used in conjunction with the Standard.

 

PRO has also recorded a webinar which provides an overview of the standard and provides examples of promising practices. 

 

Download the presentation here.

 

Listen to the recorded webinar here

Measuring Customer Value and Satisfaction Image + Link

Measuring Customer Value and Satisfaction for Parks and Recreation
Published: 2012 

Created in collaboration with the Ontario Municipal Knowledge Network, this is a unique resource that helps municipalities measure key indicators of success in recreation and parks.  The tool is completely customizable for use by small, large, urban or rural municipalities and can help communities quickly and easily understand what the public perceives as important and valuable.

 It helps communities:

  • Develop “client first” processes and services.
  • Gather sufficient data to inform planning, budgeting and decision-making.
  • Develop service standards that are defined and followed.
  • Develop inclusive and accessible practices.
    • Have a high level of employee satisfaction.
  • Have a higher quality of life.

This resource is free to download for all Ontario municipalities.

By downloading this resource, you agree to participate in a short follow-up survey, conducted by Parks and Recreation Ontario. The results will be used to enhance this resource. 

If you have not already done so, please register.